Front Desk Coordinator/Receptionist

Casa de Consejeria
Philadelphia, Pennsylvania, United States
Date Posted: 02/19/2018
Categories: Customer Service - Social Services
Job Type: Full-Time
Employee Workplace: Unspecified
Job Description:

Casa de Consejeria is seeking a Front Desk Coordinator/Receptionist for our Lehigh Avenue location

Duties and Responsibilities

  • In charge of checking in and checking out clients for their counseling sessions.
  • Keep updated client contact information such as: address, phone number, medical insurance, emergency contact, etc.
  • To provide follow up to no show clients through phone calls and reminder calls
  • Inform counselor of client arrival for their counseling session
  • To track the new admissions and no show clients in a log and to prepare a daily and weekly reports
  • To make phone calls to clients on a daily basis to remind them of their appointments
  • To send reminder cards to clients on a weekly basis.
  • To make sure clients are active through the EVS promise system
  • Maintain schedules and schedule all client appointments with appropriate counselor or staff person
  • Conduct all client drug tests and complete appropriate documentation for the lab
  • Answer the telephone, transfer accordingly, check messages, and triage phone calls
  • Maintain lobby and reception area clean and organized
  • Create charts in the DRS system
  • Maintain proper telephone etiquette and be customer service friendly
  • Filing, faxing, copying when needed
  • Other duties as assigned

Qualifications:

  • Associates Degree from an accredited college with a major in Business Management or any other related preferred.
  • Two years of professional experience working with administrative and clerical services.
  • Superior organizational skills and detailed oriented.
  • Ability to communicate effectively orally in both English and Spanish.
  • Proficient computer skills utilizing Microsoft Programs, Windows XP Professional or any other related operating systems, typing, etc.
  • Must enjoy to work with multicultural staff as well as with Latino, African American, Caucasian, and other types of population.
  • Bilingual-Spanish and English
  • Must enjoy working in a holistic and faith based work environment.

Job Type: Full-time

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About Casa de Consejeria

Casa de Consejeria y Salud Integral, Inc. (CASA), a community-based, 501 (c) 3 nonprofit organization located in the heart of Eastern North Philadelphia’s Latino community, that was founded in 1993 as a grassroots movement to provide counseling services to Spanish speaking residents through a network of volunteer professionals from social work, psychology, behavioral health, and pastoral disciplines. CASA has created a niche with clients impacted by substance abuse problems, counseling them in their preferred language and within a relevant cultural context.
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