AGS Admissions Counselor

Location: Remote; Asheville, North Carolina

Supervisor: AGS – Director of Enrollment Management

Enrollment Counselor Role Summary:

The Admissions Counselor is responsible for creating a distinctively positive experience for prospective students such that appropriate students recognize and respond to the benefits of enrolling at Montreat College.

The Admissions Counselor is responsible for (a) recruiting appropriate students in College offerings, (b) creating a distinctively positive admissions experience for all prospective students, whether or not they go on to become students, (c) setting and modeling high service standards, including those pertaining to timeliness and helpfulness. In this context, helpfulness requires the successful execution of several steps in the relationship with the prospective student summarized here as: (i) identifying the prospective student’s goals, (ii) identifying objections and obstacles which may prevent the academic success of the prospective student, (iii) articulating a response to the prospective student that addresses their goals, objections, and obstacles, and (iv) assisting through the point of registration.

Role Responsibilities:

• Proactively communicating with students’ information relating to academic policies, programmatic requirements, graduation requirements, dates and deadlines, and any other information relevant to the students’ academic goals.
• Building rapport with prospective students to provide them with a personal connection to the college and to enhance the potential for long-term enrollment retention.
• Provide best in class service to prospective students.
• Utilize proactive outreach strategies to aid in the recruitment of prospective students.
• Advancing prospective students through the stages comprising the admissions process.
• Constructing genuine relationships with prospective students.
• Managing the transfer credit evaluation process and explaining the process and Montreat policies to prospective students.
• Completing the application files of assigned prospective students.
• Assisting prospective students navigating the financial aid process and explaining financial obligations.
• Meeting and/or exceeding departmental key performance indicators.

Desired Experience, Education, and Competencies

• Professional experience in higher education and one year of sales experience emphasizing consultative, relationship, and solutions selling skills preferred.
• Bachelor’s degree
• Computer literacy. Counselors must possess general proficiency in common personal productivity and enterprise applications (i.e. Microsoft Products, Jenzabar, Salesforce).
• Writing skills. Counselors must be able to generate professional correspondence via e-mail and letters.

The successful candidate will demonstrate a professional and personal commitment to the mission, vision, and values of Montreat College.  That commitment includes agreement with the published Statement of Faith found here: https://www.montreat.edu/about/mission/

Expected Schedule:

As a salaried employee, there is an expectation for a minimum of a forty-hour work week, Monday through Friday.

Supervision:

Director of Enrollment Management

Application Requirements/How to Apply:

Please click the link below to provide the required application materials. Choose supervisor Jim Paden from the drop-down list. https://apply.montreat.edu/jobs/

About Montreat College:

Montreat College is a private, Christian, liberal arts college founded in 1916 and offering associate, bachelor’s, and master’s degree programs for traditional and adult students. Montreat College’s main campus for four-year traditional students is located in Montreat, North Carolina, in the foothills of the Blue Ridge Mountains just outside Asheville. The college’s School of Adult and Graduate Studies offers more than 25 online associate, bachelor’s and master’s degrees.